Refund Policy
RETURNS & EXCHANGES
At ACD Sunglasses, every order is carefully inspected and packaged before dispatch. We want you to be completely confident when purchasing your designer eyewear from us. A manufacturer's warranty is supplied with all your ACD Sunglasses purchases.
ACD Sunglasses is independently owned and operated.
7-DAY ONLINE RETURN PERIOD
Customers purchasing eligible products through our online store may notify ACD Sunglasses that they wish to return their purchase within 7 days of receiving their order for store credit.
To qualify for a return, the sunglasses must be returned:
• Unworn and unused within 7 days of receiving the sunglasses
• In new and resalable condition
• With all original tags still attached
• In the original designer case and packaging
• With all original accessories, documentation and authenticity materials supplied with the product
• Without scratches, marks, damage or alterations
HOW TO REQUEST A RETURN
Please contact ACD Designer Sunglasses within the applicable return period and provide:
• Your full name
• Order number
• Product being returned
• Reason for the return
Once your return request has been received, we will provide you with return instructions.
Please do not send a return without first contacting ACD Sunglasses.
RETURN COURIER COSTS
Where a customer has simply changed their mind within 7 days, the direct cost of returning the sunglasses is the customer’s responsibility.
We strongly recommend using a tracked and insured courier service. ACD Designer Sunglasses cannot accept responsibility for customer return parcels that are lost or damaged in transit where the return is at the customer’s risk.
REFUNDS & STORE CREDIT
Store credit is redeemable toward a future purchase from ACD Designer Sunglasses.
DEFECTIVE OR INCORRECT PRODUCTS
Every pair of sunglasses is inspected before dispatch.
If you believe that you have received sunglasses that are defective, damaged or different from the product you ordered, please contact us as soon as possible and include photographs of the product, packaging and any apparent defect or damage.
ORIGINAL DESIGNER PACKAGING
Please retain the sunglasses case, box, cleaning cloth, documentation, authenticity materials and any other accessories supplied with your purchase until you are certain that you will be keeping your sunglasses.
AUTHENTICITY & PRODUCT INSPECTION
All returned sunglasses are inspected before a return is approved.
ACD Designer Sunglasses reserves the right to verify that the product returned is the same authentic product originally supplied to the customer, including verification of applicable product identification, model and serial information.
ACD DESIGNER SUNGLASSES
Johannesburg, South Africa
Authentic Designer Eyewear. Delivered